Mapping
1. Define the problem
2. Name the people involved
3. List the needs, worries and troubles of each side by
- approaching to a solution based in needs
- shifting from solutions to needs
- asking why
- breaking down complicated needs to smaller parts
- naming worries and fears
- shifting absolute positions
4. Through mapping you can find
- common needs, beliefs and ideas
- new perspective through the statements of the people involved
- hidden worries and needs of the people involved